Privacy Policy

At The Smart & Allied School Book House (“we,” “us,” “our”), your privacy matters to us. This policy explains what information we collect when you visit thesmartschoolbooks.com or place an order with us, how we use it, and how we protect it.

1. Information We Collect
   When you place an order, contact us, or browse our site, we may collect:

• Your name, phone number, and delivery address
• Order details (books, quantities, payment method)
• WhatsApp or call communication related to your order
• Basic browsing data (pages visited, device/browser type) via cookies or analytics tools

1. How We Use Your Information
   We use your information only to:

• Process and deliver your order
• Confirm order details via WhatsApp or phone
• Respond to questions or complaints
• Improve our website and product range
• Send order updates (we do not send spam or marketing messages without your consent)

1. Sharing Your Information
   We do not sell, rent, or trade your personal information. We only share necessary details with:

• Courier/delivery services, to fulfill your order
• Payment processors, if you pay online
  We never share your information with third parties for marketing purposes.

1. Cookies
   Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as smoothly.
2. Data Security
   We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
3. Your Rights
   You may contact us at any time to:

• Ask what information we hold about you
• Request corrections to your information
• Request deletion of your data (where we’re not legally required to keep it, e.g., for order records)

1. Third-Party Links
   Our website may contain links to other websites (e.g., publishers, payment gateways). We are not responsible for the privacy practices of these external sites.
2. Children’s Privacy
   Our products are for students, but our website and ordering process are intended for use by parents, guardians, or adults on behalf of students. We do not knowingly collect personal information directly from children.
3. Changes to This Policy
   We may update this Privacy Policy occasionally. Changes take effect immediately upon posting on this page. Please check back periodically for updates.
4. Contact Us
   If you have questions about this Privacy Policy or how we handle your information:
   Shop-No 3, Al Fazal Market, 17 Urdu Bazar, near Awami Kitab Ghar, Urdu Bazar, Lahore, 54000
   WhatsApp/Call: 0327-880-3238
   Open Monday–Saturday, 10 AM – 8 PM (Closed Sunday)

Refund and Returns

For information on Refund and Returns please visit: https://thesmartschoolbooks.com/refund_returns/

Terms And Conditions

For information on ToCs please visit:
https://thesmartschoolbooks.com/terms-and-conditions/